Return & Refund Policy
We Are Always Here To Help You.
Please contact us first before returning items at Email: [email protected]
- Any claims for damaged defective, wrong, or missing items must be submitted within 7 working days from the delivery date. It must be accompanied by photos displaying the evidence of claims. Or you can keep the item and negotiate with our customer service for the solution directly.
Tips: Customization orders beyond the website cannot be returned.
- Item(s) must be returned in original condition and in original packaging including all original tags, any paperwork, manuals, accessories, and free gifts. Returned item(s) must be unopened, unused, not tried on, unaltered, and undamaged. All returned items will be inspected to see if you qualify for a refund, then we will send the return address to your email address.
- We recommend that you send your return with USPS or which logistics can be tracked online. Customers will pay for return shipping costs unless the wrong items or quality problems as soon as they get them. Wignee Hair will not be responsible for lost returns.
- If returned items are not in the same condition as when they were sent, we will refuse to make a refund, or just a partial refund according to the hair status. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
Here are some FAQs in regards to Wignee Hair's return policy:
- Do I need to pay a fee if I want to cancel my order?
Regarding this issue, it is necessary to clarify whether the goods have been shipped by the carrier. If the order is only being processed, then you will not be liable and the money will be refunded in full. If the goods have been sent by the carrier, the order cannot be canceled.
- How do I make a return?
Easy: email us at [email protected] and let us know your order number. We will then provide you with instructions and a return address to ship your setback. All returned items will be inspected to see if you qualify for a refund.
Note: we highly recommend shipping your set via a trackable shipping option, as that can greatly expedite the process.
- What is the return period?
We will provide a refund period on unused item(s) within 7 working days of the date that you receive your item(s).
- Why are Wignee Hair extensions non-returnable if opened?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. We are not alone - other hair extension suppliers do not allow returns of opened items for the same reasons.
- Do I have to pay for the return processing fee and shipping fee of my return?
If there are wrong items or quality problems as soon as you get the item, you are not responsible for the return processing fee, we will send you a free return label and pay for the shipping cost. Otherwise, you will pay a $20 return processing fee and shipping.
We recommend that you send your return with a tracking option because Wignee Hair will not be responsible for lost returns. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you
- May I return my Wignee Hair without contacting you or getting an RMA(Return Merchandise Authorization)?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
- When will I receive my refund?
A full refund will be provided to the original method of payment after we have received, inspected, and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
The refund will be arranged within 3 working days after we got the returned package. If you paid by PayPal balance you'll get money once we refunded. If you paid by credit card, bank card, or debit card, you will get the payment within 7-15 working days.
Should you have any other questions, be free to e-mail us at [email protected]. We're here to help!