Return & Refund Policy
We Are Always Here to Help You.
Please contact us first before returning items at Email: [email protected]
- Any claims for damaged, defected, wrong, or missing items must be submitted within 7 days from delivery date. It must be accompanied by photos displaying the evidence of claims. Or you can keep the item and negotiate with our customer service for the solution directly.
Tips: Customization order beyond the website cannot be returned
- Item(s) must be returned in original condition and in original packaging including all original tags, any paperwork, manuals, accessories and free gifts. Returned item(s) must be unopened, unused, not tried on, unaltered, and undamaged. All returned items will be inspected to see if you have the qualify for a refund, then we will send return address to your email address.
- We recommend that you send your return with USPS or which logistics can be tracked online. Customer will pay for return shipping cost, unless the wrong items or quality problems as soon as you get it. Wignee Hair will not be responsible for lost returns.
- If returned items are not in the same condition with when they were sent, we will refuse to make refund, or just partial refund according to the hair status. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
Here are some FAQ in regards to Wignee Hair return policy:
- Do I need to pay a fee if I want to cancel my order?
Regarding this issue, it is necessary to clarify whether the goods have been shipped by the carrier. If the order is only being processed, then you will not be liable and the money will be refunded in full. If the goods have been sent by the carrier, the order cannot be cancelled.
- How do I make a return?
Easy: e-mail us at [email protected] and let us know your order number. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
- What is the return period?
We will provide a refund period on unused hair extensions within (7) days of the date that you receive your hair extensions.
- Why are Wignee Hair extensions non-returnable if opened?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns of opened items for the same reasons.
- Do I have to pay for the return processing fee and shipping fee of my return?
That all depends. If there are wrong items or quality problem as soon as you get the item, you are not responsible for the return processing fee, we will send you free return label and pay for shipping cost, Otherwise you will pay a $20 return processing fee and shipping.
We recommend that you send your return with a tracking option, because Wignee Hair will not be responsible for lost returns. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you
- May I return my Wignee Hair without contact you or getting an RMA(Return Merchandise Authorization)?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
- When will I receive my refund?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
The Wignee Hair team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
Should you have any other questions, be free to e-mail us at [email protected] We're here to help!