A NEW STYLE, A NEW FEELING

RETURN POLICY

RETURN TIME LIMIT
You have the right to return wignee wig or hairpieces within 15 days of receipt. We no longer accept any refunds or return after 15 days of receipt. 

DETAILS AS BELOW:

If the return is caused by the consumer, a consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee is to be charged to the consumers for the return of a product.

  1. HOW DO I MAKE A RETURN?

First: e-mail us at [email protected] and let us know your order number.
Second: Tell us why you want to return it, pls make sure that you do not damage the wig. 
Third: We will then provide you with instructions and a return address to ship your setback. All returned items will be inspected to see if you have the qualifications for a refund. All items must be returned in their original, factory condition, (unaltered, unworn, undamaged, and with tags attached with the original packaging) as we do not sell refurbished or previously owned products.  Please make sure the wig is INTACT and the LACE has NOT been cut. Note: we highly recommend shipping your set via a trackable shipping option, as that can greatly expedite the process.

  1. WHAT IS THE RETURN PERIOD?

The refund will be arranged within 3 days after we got the returned package. If you paid by PayPal balance you'll get money once we refunded. If you paid by credit card, bank card, or debit card, you will get the payment within 7-15 days.

  1. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option because WIGNEE Hair will not be responsible for lost returns. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.

  1. MAY I RETURN MY WIGNEE HAIR WITHOUT CONTACTING YOU?

No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.

  1. WHEN WILL I RECEIVE MY REFUND?

A full refund will be provided to the original method of payment after we have received, inspected, and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.

  1. HOW MAY I CONTACT YOU?

You may contact us by e-mail at [email protected]  We always guarantee a response within 24 hours and will be happy to help you! If you contact us on weekend, maybe it will be delayed. Thank you for your understanding.